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Canceling, returning and exchanging

All products you have bought online at may be returned by courier to Brooklyn until up to 14 days after you bought them (law on market practices and consumer protection dd 06/04/2010). Every shipment includes a sticker that can be used to easily return your product(s). You can also return them FREE OF CHARGE in one of our Brooklyn shops.

 The basic condition for exchanging a product, is that it is in its original state, has not been worn or used, and all of its original labels are still attached to it. Brooklyn has the right not to refund or exchange returned products if the original packaging has been opened or if the products have been damaged by the customer.

 Brooklyn cannot be charged for any expenses made by the customer, nor can she be held accountable for any event regarding the returning of the product(s).

For more information concerning our Return Policy, contact us at