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Brooklyn Terms and Conditions

This website is the property of Brooklyn.
Company headquarter :
Industriezone 34
8530 Stasegem

Telephone : +32 (0) 56 21 80 24 from Monday till Friday, 9 am till 5 pm.
E-mail :
VAT nr : BE 0412.018.089 

Bank : KBC
IBAN : BE12 7380 7309 9892

The Terms and Conditions as described here are applicable to any and all goods that are on offer at and to all deliveries thereof. Any order made on implies the acceptance of the Terms and Conditions. Only Belgian law is applicable to the Terms and Conditions. 


The consumer has the right to let Brooklyn know he wishes to renunciate an order, without paying any penalty and without specifying any reason, within 14 calendar days following the day after the delivery of the product or the day after the closing of the service deal.

Purchase and payment

  • The agreement between Brooklyn and you as a customer is considered to be standing from the moment you accept and meet the Terms and Conditions. The physical absence of a signature does not affect the binding power of the offer nor its acceptance.
  • Brooklyn reserves herself the right to refuse an order or to impose additional conditions in such cases as large orders, orders placed by minors, incomplete order procedures or difficulties concerning previous orders.
  • Brooklyn always confirms the order by e-mail. As long as no confirmation e-email has been sent, the agreement does not stand.
  • Payment of goods purchased at the Brooklyn website is made solely using the proposed online payment methods.
  • Brooklyn continues to be the sole proprietor of any and all goods until full payment thereof.
  • In order to secure the safety of the online payment and the safety of your personal data, all transaction data are sent over the internet using  SSL-encryption technology. No additional software has to be installed in order to use SSL-encryption technology.
  • If payment is overdue, Brooklyn is authorized to dissolve the agreement immediately, or to postpone (further) delivery until the customer has fully complied with any and all payment obligations.
  • The Terms and Conditions are always published in the language of the website. 

Delivery and time of delivery

  • The delivery times stated by Brooklyn are always approximate and cannot be considered as absolute. The ultimate time of delivery is thirty (30) days after reception of the order.
  • In case the customer orders a product that is not in stock, it will be indicated at what time the product will be available again.
  • The liability for the product passes on to the customer as soon as the product has been delivered at the given delivery address.
  • Deliveries abroad may be subject to additional conditions.
  • Brooklyn ships to Belgium, Holland, France and Germany.
  • Delivery is made solely by professional courier, unless, prior to the agreement, both parties agree differently. You can find the contact references for the courier service at
  • The charges for shipping and delivery will be announced prior to the confirmation of your purchase. If the charges for shipping and delivery cannot be calculated automatically, this will be indicated and/or an approximate calculation of the charges will be mentioned. 


Product information

  • Any and all sharing over telephone or e-mail of all information, images, written or spoken statements, etc. regarding the proposed products, their offers and/or features, is done so as accurately as possible. However, Brooklyn cannot be held accountable for any recommendations she may give, or for any misprints on her website, or for any specifications given by her suppliers or manufacturers.
  • The availability is announced for all products. Brooklyn is committed to inform her customers of the availability of its products in a correct fashion. Nevertheless, an impossibility to deliver may occur, e.g. due to unintentional mistakes in stock management or products that are out of stock with Brooklyn's suppliers. In case of such an impossibility to deliver, Brooklyn will contact you as soon as possible in order to propose a solution.
  • All products on offer at Brooklyn's website comply with all legal prescriptions and can be sold online.
  • The Brooklyn website may mention links to other websites that may be interesting or informative to the visitor. Such links are purely informative. Brooklyn is not responsible for the use of said links or the contents of the website(s) to which said link redirects. 


Delay to renunciate and Return Policy

  • According to the Belgian law concerning commercial practices and the information and protection of the consumer dated April 12, 2010, as a customer, you have a delay of 14 calendar days to renunciate your purchase. This delay starts at the time of the reception of the product(s) by you or in your name. During the delay to renunciate, you are to handle the product(s) and its (their) packing carefully. The right to renunciate is null and void as soon as the product(s) or its (their) packing are no longer in their original, undamaged and unused state.
  • If you wish to invoke your right to renunciate, you have to announce this by telephone or in writing, within fourteen (14) calendar days following the day after the delivery of the product(s). The renunciation of the purchase can be done without specifying any reason, and does not imply any financial penalty. You will find more information concerning the renunciation or returning of your order under "renunciating, returning and swapping" on the Brooklyn website.
  • All products need to be returned within fourteen (14) calendar days after delivery, undamaged, unused and unopened (in their original state and original packing, and carrying the original product labels as provided by the manufacturer), the date of shipping to be construed as proof. All enclosed documentation, warranty certificates and packing materials have to be joined with the return shipment, as well as your bank account number. The direct charges for the return shipment are at the expense of the customer. Unstamped or insufficiently stamped shipments will always be refused and returned to sender.
  • Brooklyn will refund the full purchase sum excluding the shipment charges within thirty (30) days after reception of the products. If the products are not returned accordingly to the conditions of the return policy, the purchase sum nor the shipment charges will not or not entirely be refunded. In this case, the product will remain the customer's property and it can be sent back to him at his request, provided he pays for the accompanying shipment charges.
  • Exceptions to the Renunciation and Return Policy :
    - If a product has been manufactured or altered at your specific request, you are not entitled      to the right to renunciate within seven (7) working days.
    - The same exception applies to perishable products, cd's, dvd's, software, cd-rom's or    similar products whose seal is broken or whose packing has been opened.
    - If a product has clearly been worn or damaged in any way, your right to renunciate is   expired.
  • All products must be returned to :
    Brooklyn nv - Industriezone
    Politieke Gevangenenstraat 34
    8530 Stasegem - Harelbeke

Warranty Policy

  • Brooklyn follows the official warranty guidelines of her suppliers. Those guidelines can differ from one brand to another. Therefore, the applicable warranty will always be mentioned at the time of the purchase of a product.
  • Settlement of the warranty will be at the expense of Brooklyn, except for the shipping charges made by the customer in order to return the product. 


  • It is the customer's duty to thoroughly check the products immediately after reception, notably :
    - Have the right products been delivered ?
    - Do the products meet the requirements of quality that have been agreed upon or - in lack of    such requirements - do the products meet the requirements that can reasonably be demanded for a normal usage ?
  • Any visible impairment or defect has to be announced to Brooklyn within seven (7) working days after delivery.
  • Any non-visible impairment or defect has to be announced by e-mail to Brooklyn within two (2) working days after discovery.
  • All charges made in order to return products who do not meet the description of the offer, are at the expense of Brooklyn.

Circumstances beyond our control

  • These are all external causes, foreseeable or non-foreseeable, over which Brooklyn has no power or influence, and by which Brooklyn cannot fulfill her obligation(s).
  • Brooklyn has the right to invoke force majeure, even if the circumstance which prevents the (further) fulfillment of her obligations occurs after the time at which Brooklyn should have fulfilled her obligation(s).
  • During the period of force majeure, all delivery- and other obligations of Brooklyn are suspended. If the period of force majeure exceeds eight (8) weeks, any of both parties are authorized to terminate the agreement, without giving rise to a compensation.  


  • The prices of the products are announced before payment. All prices are expressed in euro (EUR), and include VAT, Recupel, BEBAT and Reprobel. Shipping costs are announced separately.
  • Even though a price may have been agreed upon, Brooklyn has the right to increase a price. If a price is increased after the closing of the agreement, the customer has the right to terminate the agreement, regardless of the level of the price increase.
  • All offers are standing as long as stocks last. 

Intellectual Property

  • The contents of the Brooklyn website, including all brands, logo's, drawings, images, data, product- or company names, texts, etc. are protected by intellectual property rights and belong to Brooklyn or entitled third parties. 


  • All offers and agreements are subject solely to Belgian law, except for the principles of legal conflicts in space.
  • All disagreements related to or resulting from offers by Brooklyn, or agreements which have been closed with Brooklyn, will be submitted to the competent court in Kortrijk (Belgium), unless a mandatory legal specification expressly appoints another court.

Limitation of the liability

The information on the Brooklyn website is of a general nature. The information is not adapted to personal or specific circumstances, and therefore cannot be considered as personal, professional or legal advice to the user of the website.

Brooklyn does her utmost for the information on the website to be as complete, correct, precise and up-to-date as possible. In spite of these efforts, there may be inaccuracies in the information available on the website. Should the website be unavailable or mention any inaccuracies, Brooklyn will do her utmost in order to rectify this as soon as possible. Nevertheless, Brooklyn cannot be held liable for any direct or indirect damages that may result from the use of the information provided on her website. Should you ascertain any inaccuracies in the information provided on the website, you may contact the site's administrator. 

The contents of the website (including its links) can be adjusted, modified or completed at all time without prior notification or announcement. Brooklyn does not guarantee the proper functioning of the website, and cannot be held liable for any malfunctioning or temporary (un)availability of the website or for any kind of damage, direct or indirect, that may result from the access to or use of her website.

 Brooklyn cannot be held liable by anyone, directly or indirectly, in any exceptional or other way, for any damage resulting from the use of her or of any other website, particularly as a result of the use of links or hyperlinks, including, without limitation, all losses, work interruptions, damage to programs, applications or data on a computer system, hardware, software or other items owned by the user.

 The Brooklyn website may contain hyperlinks to third-party websites or webpages, or indirectly refer to them. The display of links to these websites or pages in no way implies Brooklyn's implicit approval of their contents. Brooklyn expressly states that she has no say in the contents or other characteristics of these websites and can in no way be held liable for their contents or characteristics or for any other form of damages resulting from their use.